Terms and conditions of sale

This page is the contract between you and us. It explains who sells the products on gadgerz-shoppy.com, how an order is made, what you pay and when, how the goods reach you, what you can do if you change your mind, and what happens if a product does not work.

It is deliberately written in plain English. If anything is unclear, email us at info@gadgerz-shoppy.com before you order: we reply within 24 business hours of receiving your message.

We suggest you print or save this page. We send you a copy with your order confirmation email in any case.

Last updated: 26 September 2026

The short version: what matters most

Topic	How it works today
Who sells to you	Scalefuel Ads Ltd, a company registered in England and Wales, company number 15697275
How you order	You send an enquiry through the contact form or by email, then accept our confirmation email in writing. There is no basket and you do not need an account
When the contract is formed	When you accept our confirmation email in writing. Until that moment you owe us nothing
How you pay	Payment instructions are agreed by email before the order is confirmed. No payment is taken on the website
What you pay	The total shown in the confirmation email. We add nothing after that
Delivery	The delivery time for your order is stated in our confirmation email and is in any event no later than 30 days after you accept it. Where payment in advance applies, delivery time runs from receipt of payment.
If you change your mind	You have 14 days from receiving the goods to use your right to cancel
If the product is faulty	Your statutory rights apply. In the UK there is no fixed two-year limit: claims run within the usual limitation periods under the Consumer Rights Act 2015. In the EU you are covered for at least 2 years (Italy 2 years, Spain 3 years). Country-by-country detail on the Warranty page
Complaints	Email info@gadgerz-shoppy.com: acknowledged within 2 business days, reasoned reply within 14 days

Who you are buying from

The gadgerz-shoppy.com online shop is run, and the products are sold, by:

Registered name: Scalefuel Ads Ltd
Legal form: private company limited by shares, registered in England and Wales
Company number: 15697275
Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
VAT: not VAT registered, so no VAT number is shown
Email: info@gadgerz-shoppy.com
Telephone: +44 7311115482, charged at your standard rate

Send notices and complaints by email to info@gadgerz-shoppy.com. Please contact us by email at info@gadgerz-shoppy.com. Returns go to the address we give in our return instructions.

In the text below, “we” and “us” mean Scalefuel Ads Ltd, and “you” means the person buying.

Who these terms apply to

These terms apply to every order placed through gadgerz-shoppy.com.

You may order if you are at least 18 and have the capacity to enter into a contract.
We sell to consumers, meaning people buying for personal and household use, outside any trade or profession.
If you are buying for a business, you are not a consumer: the 14-day right to cancel and the consumer protections described below do not apply. Business sales are governed by the Sale of Goods Act 1979 and the terms agreed between us. Tell us before you order so we handle it correctly.
Products are sold in quantities consistent with normal household use. We may refuse or reduce orders for unusual quantities that look like resale.

Nothing on this page removes or reduces the rights the law gives you as a consumer. If any sentence conflicts with a rule that protects you, the rule wins.

When your order becomes a contract

The site has no basket today and takes no payments online. Enquiries are sent through the contact form, where the product can be preselected, or by email. Here is every step, in order:

You choose the product and read the listing: main features and price. Delivery charges and timescales are stated in our confirmation email.
You send an enquiry through the contact form with the product preselected, or by email, giving your name, email address, product of interest and message. We collect your delivery address when you confirm an order by email; a telephone number is optional.
We reply by email. We give you the price, the delivery charge, the delivery time, the payment methods available for that order and when payment is due. How to pay is agreed by email before the order is confirmed.
We send you the order confirmation email. It sets out what you ordered, the total to pay, and these terms.
You accept that email in writing, by replying to it. This is the moment the contract is formed: not when you send the form. Up to this point you can stop whenever you like, at no cost and without giving a reason.
We pick and dispatch the parcel.
You receive the parcel at the agreed address.

Throughout the rest of this page, and across the site, “order confirmation” means this moment: our email, accepted by you in writing. The delivery time for your order is stated in our confirmation email and is in any event no later than 30 days after you accept it. Where payment in advance applies, delivery time runs from receipt of payment.

If we never send the confirmation, or you never accept it, no contract is formed and you owe nothing.

How to correct a mistake before it is too late

Before you press send, read the form again: you can correct any field on screen.

If you spot the mistake after sending it, you can put everything right by replying to our email before you accept the confirmation. Or write to us straight away at info@gadgerz-shoppy.com, or ring +44 7311115482, giving your name, email address and what needs changing. Until the parcel leaves us we can change the address, the quantity or the product, or cancel everything at no cost. Once the parcel is on its way we can no longer change it: in that case your right to cancel after delivery still applies.

The contract is concluded in English. We keep a copy of your order and of the version of these terms in force on that day: ask us for a copy at any time at info@gadgerz-shoppy.com.

Prices, currency and total cost

Prices on the site are shown in euros (EUR). The amount and currency you pay are stated in our confirmation email. The price that applies is the one stated in that email that you accept.

What the price on the product page includes:

the product described, with the accessories listed on the page;
any taxes that apply.

What is not included in the product price and is added separately, always shown before you confirm:

delivery charges, stated in our confirmation email before you accept it. For delivery details, see our Delivery Policy;

The total that counts is the one written in the confirmation email. That is the exact amount you pay. After confirmation we add no costs, no admin fees and no additional charges.

If a price on the site is obviously wrong because of a technical fault or a typing error (a robot vacuum cleaner at EUR 1, say), we are not obliged to sell at that price. We tell you immediately, before confirming: you can accept the correct price or cancel the request without paying anything.

If the price changes after we have confirmed your order, the confirmed price is the one that applies to you.

How payment works

How to pay is agreed by email before the order is confirmed. Nothing is payable until you accept our written confirmation. Cash on delivery is available only where a specific product page says so.

We take no payment on the website.
We do not collect card details on the site. The site has no card checkout.
Follow the payment instructions agreed by email for your order.
Keep your payment receipt with your confirmation email.

We charge no fee for any payment method.

Watch out for scams: we will never ask you, by phone or email, for your full card number, expiry date, security code or the codes your bank sends you. If someone does this in our name, it is not us: stop and email info@gadgerz-shoppy.com.

Stock availability and what happens if an item is unavailable

The information on the site is an invitation to buy, not a guarantee that the product is in stock at that exact moment. We check availability when your request reaches us, before confirming.

If the product is not available:

Before confirmation: we let you know by email or phone. We offer you the choice of waiting, swapping it for an equivalent product, or cancelling. It is your call. If you cancel you pay nothing, because no contract was ever formed.
After confirmation, if the problem comes to light in the warehouse: we tell you within 2 business days. If the goods had already been paid for, we return the full amount. We refund you by the same method you used to pay, or by bank transfer if that is not possible, within 14 days. If you have paid nothing, there is nothing to refund.
Orders with several products: we send what is in stock and tell you what is missing. You pay only for what you receive; we refund any amount already paid for missing products. We refund you by the same method you used to pay, or by bank transfer if that is not possible, within 14 days.

Product photographs are for illustration: colours and details can vary slightly because of how screens render them. The features that matter (dimensions, power, materials, what is in the box) are the ones written on the product page.

Delivery

Timescales, areas served, charges and what to do if the parcel does not arrive are explained in full in our Delivery Policy, which forms part of these terms.

The delivery time for your order is stated in our confirmation email and is in any event no later than 30 days after you accept it. Where payment in advance applies, delivery time runs from receipt of payment.

Two rules always apply, whatever the delivery page says:

We deliver without undue delay and within the delivery time stated above.
If we miss that deadline, you can give us a reasonable extra period in writing. If we still fail to deliver within it, you can treat the contract as at an end and get back anything you have paid within 14 days.

Risk of loss or damage passes to you when you physically receive the parcel, whether that is you or someone you nominate. Until then the risk in transit is ours. When the parcel arrives, check the packaging is intact: if it is visibly damaged, write “damaged, accepted subject to checking” on the courier’s delivery note and send us a photograph within a few days.

Your right to cancel: 14 days to change your mind

You have 14 days to change your mind, and you do not have to give a reason. This is your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14 days start on the day you physically receive the goods (the last item, if your order arrives in several parcels).

How it works, in short:

How to tell us: an email to info@gadgerz-shoppy.com is enough, giving your name, order number and the words “I wish to cancel”. You can use the model cancellation form on the dedicated page, but you do not have to.
Returning the goods: after we reply you have 14 days to send the product back to the address we give you.
Refund: We refund you by the same method you used to pay, or by bank transfer if that is not possible, within 14 days of receiving your notice, including the standard delivery charge. We may wait until we have the goods back or proof that you have sent them, as the law allows.
Return costs: the cost of sending the goods back is yours. We pay it when the product is faulty, not as described, damaged in transit or different from what you ordered.
Bulky products (some robot vacuum cleaners, garden tools or kitchen appliances, for example): these cannot go back by ordinary post. The cost depends on weight, volume and address, so there is no single rate: ask us before you order and we will put the estimate for that product in writing. If we have not told you this cost before you ordered, we pay for the return.
Condition of the goods: you can handle the product as you would in a shop. You are responsible for any reduction in value if you use it beyond what is needed to establish its nature, characteristics and how it works.
Exceptions: the right to cancel does not apply to some categories, for example goods made to your specification and sealed goods that are not suitable for return for hygiene reasons once opened. The full list is on the dedicated page.

Step-by-step procedure, model cancellation form and refund timescales: Returns and refunds.

Faulty goods: your statutory rights

Everything we sell comes with your statutory rights. This is not a paid service and it is not insurance: it is the law, and it costs you nothing. Goods must be of satisfactory quality, fit for purpose and as described.

How long you are covered: this depends on the country the goods are delivered to, because the rule most favourable to you always applies. In the United Kingdom there is no fixed two-year limit: under the Consumer Rights Act 2015 you have 30 days to reject faulty goods and get your money back, and after that your claim runs within the usual limitation periods, generally six years in England and Wales and five years in Scotland. In Italy the period is 2 years from delivery. In Spain it is 3 years. In the other EU countries we deliver to it is at least 2 years, and where national law gives you longer, that longer period applies. The full country-by-country picture is on the Warranty page.
What is covered: goods that do not work, do not match the description, do not have the qualities you would expect from that kind of product, or are incomplete.
Who has to prove what: for an initial period after delivery a fault is presumed to have been there when the goods were delivered, so you are covered without having to prove anything further. In the United Kingdom that period is six months; in Italy it is one year. The length varies by country and is set out in the table on the Warranty page.
What you can ask for: in the United Kingdom, within the first 30 days you can reject the goods and get a full refund. After that you can ask for a repair or a replacement, free of charge; if that is impossible, is not done within a reasonable time or causes you significant inconvenience, you can ask for a price reduction or reject the goods for a refund. EU customers have equivalent rights: repair or replacement first, then a price reduction or an end to the contract with a refund.
What is not covered: fair wear and tear, damage from misuse or lack of maintenance, damage caused by dropping or knocking the product after delivery, and consumable parts (filters and brushes, for example) worn out through use.

To make a claim, email info@gadgerz-shoppy.com with your order number, a description of the problem and a few photographs or a short video. We reply within 24 business hours of receiving your message and tell you what happens next.

Detail, timescales and worked examples on the Warranty and product safety page.

We do not sell paid extended warranties. If a manufacturer includes its own guarantee in the box, that sits on top of your statutory rights and never replaces them.

Your order confirmation on a durable medium

The confirmation email described above is also your written copy of the contract: you can keep it and print it. It arrives by email and always before the parcel leaves us. It contains:

our full company details;
a summary of what you ordered, with quantities and main features;
the total price, broken down into product and delivery;
the payment methods available for your order, when payment is due and the delivery time;
information about your right to cancel and the model cancellation form;
a reminder of your statutory rights if the goods are faulty;
a copy of these terms in the version in force on that day.

If the email has not arrived within 24 business hours of receiving your message, check your junk folder and then write to us: we send it again straight away, to a different address if you prefer.

Complaints: how to raise one and how quickly we reply

A formal complaint is for when the problem has not been sorted out through the usual exchanges with our support team. The procedure is this:

Email info@gadgerz-shoppy.com with the word COMPLAINT in the subject line.
Set out what happened, in order: what you ordered, when, what went wrong, what you have already written to us and what you are asking for. Attach photographs or documents if you have them.
You receive an acknowledgement within 2 business days, with your case reference.
You receive a reasoned reply within 14 days of the date of the complaint. If we need to check something with the courier or the warehouse, we still write to you within those 14 days to say where we have got to and when you will have our final answer.
If the reply does not satisfy you, you can ask for a review: reply to the same email with REVIEW at the start of the subject line. Your case is then read again by someone other than the person who handled it first.

The full procedure, with the forms and the timescale for each step, is on our Complaints page.

Raising a complaint costs you none of your rights. You remain free to go to a consumer advice body, to the competent authorities in your country, or to court.

Every way to reach us, and what to write so you get an answer first time: Contact us.

Legal restrictions and delivery limits

A few things are worth knowing before you order:

Over-18s only. We do not accept orders from anyone under 18.
Household use. The products we sell (vacuum cleaners, robot vacuum cleaners, kitchen appliances, garden tools and homeware) are meant for private household use, not for professional or continuous industrial use.
Electrical appliances. These are designed for the European domestic mains supply. Always check the voltage, the plug and the instructions on the product page and in the manual before use.
Battery products. Robot vacuum cleaners and cordless tools contain lithium batteries, which are subject to transport rules. In some remote areas and smaller islands the courier may apply restrictions or longer timescales: if your address is affected we tell you before confirming the order.
Areas we serve. We deliver only to the addresses and countries listed in our Delivery Policy. If we do not serve your address, we do not confirm the order and we let you know.
No resale or export. Products are sold for personal use. You may not resell them, or export or re-export them to countries or people subject to restrictions or sanctions, without our written agreement. If you are buying to take the goods abroad, you are responsible for complying with the customs, tax and safety rules of the destination country.
Safety. Read the manual before first use, keep appliances and garden tools out of the reach of children, and use products only for the purpose described. Any other use can be dangerous and voids cover for the resulting damage.

We do not sell licensable products, weapons, alcohol, tobacco, medicines, supplements, financial products, digital content or subscription services.

We do not subscribe to any code of conduct. We ask for no deposits, bonds or financial guarantees. The contract ends with delivery and payment: there are no subscriptions, automatic renewals or minimum terms.

Our liability, and its limits

We are responsible for foreseeable loss that follows directly from our breach, for example a product that never arrives or arrives faulty.

We are not responsible for loss caused by:

using the product other than as described in the manual;
installation, assembly or maintenance carried out incorrectly, where we did not carry it out;
incomplete or incorrect delivery details you gave us;
events outside our reasonable control (strikes, severe weather, transport disruption, acts of public authorities). In those cases we tell you, we pause the timescales for as long as strictly necessary and, if the wait becomes unreasonable, you can cancel the order at no cost.

Nothing on this page excludes or limits our liability where the law does not allow it: in particular for death or personal injury caused by our negligence, for fraud, for defective product liability, and for the rights you have as a consumer.

Personal data and cookies

We use your data only to handle your order, deliver it and reply to you. We sell it to no one. The courier receives only what is needed to deliver: name, address and telephone number if provided.

Full detail, the legal basis, how long we keep data and how to exercise your rights: Privacy Policy and Cookie Policy. If you are unhappy with how we handle your data you can complain to the Information Commissioner’s Office (ICO), the UK data protection authority, or, if you live in the EU, to your national supervisory authority.

Changes to these terms

We may update these terms, for example when the payment methods we accept, our couriers or the applicable rules change.

The version that always applies is the one published on the day you accept our confirmation email: a later update does not change the rules of an order already confirmed. The copy we send with your confirmation email is your proof.

Governing law and jurisdiction

The contract is governed by the law of England and Wales, where Scalefuel Ads Ltd is registered.

That choice does not take away the protection of the mandatory rules of the country where you habitually live. If you live in the United Kingdom, you keep everything the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 give you: pre-contract information, the 14-day right to cancel, goods that must be of satisfactory quality, and protection against unfair terms. If you live in Italy, Spain or another EU country, you keep the equivalent rights under your own national consumer law, including the 14-day right to cancel and a statutory guarantee of at least 2 years.

As a consumer you can bring proceedings in the courts of the place where you live. No clause can take that away from you.

Before it ever gets as far as a court, though, write to us: most problems are solved with one email to info@gadgerz-shoppy.com.

In summary

Seller: Scalefuel Ads Ltd, company number 15697275, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Contract formed: when you accept our confirmation email in writing. Not when you send the form
Payment: as agreed by email before the order is confirmed. No payment is taken on the website
Total: the amount written in the confirmation email, with nothing added afterwards
Delivery: The delivery time for your order is stated in our confirmation email and is in any event no later than 30 days after you accept it. Where payment in advance applies, delivery time runs from receipt of payment.
Right to cancel: 14 days from receiving the goods, refund within 14 days
Statutory rights: UK, no fixed two-year limit under the Consumer Rights Act 2015; EU, at least 2 years from delivery (Italy 2 years, Spain 3 years)
Complaints: info@gadgerz-shoppy.com, acknowledged within 2 business days, answered in 14 days