Delivery times and costs
This page explains where your parcel starts from, what delivery costs, how many days it takes and what we do if something goes wrong. It is the same information you see before you confirm your order. If anything here does not add up, email us at info@gadgerz-shoppy.com before you order.
At a glance
- We deliver to Italy, Spain, Poland and the United Kingdom.
- We prepare your parcel after you accept our confirmation email, subject to the payment terms stated in it.
- The delivery time for your order is stated in our confirmation email and is in any event no later than 30 days after you accept it.
- Where payment in advance applies, delivery time runs from receipt of payment.
- Payment instructions are agreed by email before the order is confirmed. No payment is taken on the website.
- If we miss the delivery deadline, your cancellation rights are explained below.
- Until the parcel is physically in your hands, the risk is ours: if it is lost or arrives broken, we sort it out.
Where we deliver: Italy, Spain, Poland and the United Kingdom
We deliver to four countries: Italy, Spain, Poland and the United Kingdom. We do not ship outside those countries, not even for an extra charge.
We deliver only to complete street addresses where somebody can take the parcel in and sign for it. We collect the street name and number, the postcode and the town when you confirm an order by email. A telephone number is optional; if you provide one, the carrier may use it for delivery notifications.
We do not deliver to PO boxes, poste restante, generic collection points without a street address, military postal addresses or temporary forwarding addresses.
Where parcels are dispatched from, and which carriers we use
Products are dispatched from our warehouse in Italy. If an order ever had to leave from somewhere else, we would tell you when we confirm the order, before the parcel moves.
Delivery is handled by express carriers:
| Delivery country | Carrier | Delivery |
|---|---|---|
| Italy | DHL or BRT | To the address given, signed for |
| Spain | A local express carrier | To the address given, signed for |
| Poland | A local express carrier | To the address given, signed for |
| United Kingdom | A local express carrier | To the address given, signed for |
What the courier does at the door, and what it does not do
- Delivers the parcel to the address you gave us and asks you to sign for it.
- Follows the delivery arrangements agreed for your order.
- Does not assemble or install anything: vacuum cleaners, robot vacuums, kitchen appliances and garden tools arrive boxed.
- Does not take away your old appliance and does not remove the packaging.
- Is not authorised to open the parcel on your behalf.
Shipping costs, country by country
The delivery charge for your order is stated in our confirmation email before you accept it, including any applicable taxes and charges for your area.
| Country | Shipping cost | When agreed |
|---|---|---|
| Italy | Stated in our confirmation email | Before you accept the confirmation email |
| Spain | Stated in our confirmation email | Before you accept the confirmation email |
| Poland | Stated in our confirmation email | Before you accept the confirmation email |
| United Kingdom | Stated in our confirmation email | Before you accept the confirmation email |
Shipping is charged once per order, not per product: if you buy two items in the same order, you pay for shipping once.
Payment instructions are agreed by email before the order is confirmed. The details are in the How payment works chapter.
How long it takes: preparation and transit
The total time is two different periods added together. We keep them separate because they depend on two different things: the first is down to us, the second is down to the carrier.
- Preparation time (handling): how long we take to check the product, box it and hand it to the carrier.
- Transit time: how long the carrier takes to bring it to you, counting from the moment the parcel is dispatched.
| Country | Preparation | Transit | Delivery time |
|---|---|---|---|
| Italy | Within the delivery time confirmed by email | Within the delivery time confirmed by email | The delivery time for your order is stated in our confirmation email and is in any event no later than 30 days after you accept it. Where payment in advance applies, delivery time runs from receipt of payment. |
| Spain | Within the delivery time confirmed by email | Within the delivery time confirmed by email | The delivery time for your order is stated in our confirmation email and is in any event no later than 30 days after you accept it. Where payment in advance applies, delivery time runs from receipt of payment. |
| Poland | Within the delivery time confirmed by email | Within the delivery time confirmed by email | The delivery time for your order is stated in our confirmation email and is in any event no later than 30 days after you accept it. Where payment in advance applies, delivery time runs from receipt of payment. |
| United Kingdom | Within the delivery time confirmed by email | Within the delivery time confirmed by email | The delivery time for your order is stated in our confirmation email and is in any event no later than 30 days after you accept it. Where payment in advance applies, delivery time runs from receipt of payment. |
When the clock starts
- The delivery time for your order is stated in our confirmation email and is in any event no later than 30 days after you accept it. Where payment in advance applies, delivery time runs from receipt of payment.
- Preparation follows the payment terms stated in your confirmation email.
- Business days means Monday to Friday. Saturdays, Sundays and public holidays do not count, either for us or for the carrier.
- If a delay affects the delivery time in your confirmation email, we tell you. Your rights if we miss the delivery deadline remain unchanged.
Delivery restrictions: islands, hard-to-reach areas, addresses we cannot serve
In some areas the carrier takes longer, charges a supplement or does not go at all. We set them out here, before you order, so you do not discover them afterwards.
| Area | What changes |
|---|---|
| Italy: smaller islands, mountain locations, areas the carrier classes as hard to reach, Livigno and Campione d’Italia | The delivery time and any additional delivery charge are stated in our confirmation email before you accept it |
| Spain: the Balearic Islands, the Canary Islands, Ceuta and Melilla | The delivery time and any additional delivery charge are stated in our confirmation email before you accept it |
| Poland: locations outside the towns the carrier serves daily | The delivery time and any additional delivery charge are stated in our confirmation email before you accept it |
| United Kingdom: the Scottish Highlands and Scottish islands, the Isle of Man, the Channel Islands, Northern Ireland | The delivery time and any additional delivery charge are stated in our confirmation email before you accept it |
If your address falls in one of these areas and delivery is not possible, we cancel the order and charge you nothing. If you have already paid, we refund you by the same method you used to pay, or by bank transfer if that is not possible, within 14 days. We do not send out a parcel we know will not arrive.
If in doubt, ask first: email info@gadgerz-shoppy.com with your postcode and we will tell you whether we deliver, in how many days and at what cost.
The longstop delivery date, and what you can do if we miss our times
The delivery time for your order is stated in our confirmation email and is in any event no later than 30 days after you accept it. Where payment in advance applies, delivery time runs from receipt of payment. Your statutory rights if delivery is late remain unchanged.
If we miss our times, here is what you can do, in this order:
- Write to us. Send an email to info@gadgerz-shoppy.com with your order number. We reply within 24 business hours and tell you where the parcel is.
- Give us a new deadline. You can set us a reasonable further period, in writing, to deliver.
- Cancel the order. If we fail to deliver within that further period as well, you can treat the contract as at an end and we refund everything you have paid, shipping included, without undue delay.
If the delivery date was essential to you (a present for a particular date, for instance) and you told us so before ordering, or if we have told you we will not be delivering, you do not have to give us a further period: you can cancel straight away and ask for your money back.
Cancelling in these circumstances costs you nothing. We refund you by the same method you used to pay, or by bank transfer if that is not possible, within 14 days.
Damaged, lost or undelivered parcels
The rule is simple: until the parcel is physically in your hands, the risk is ours. If the carrier loses it, breaks it or hands it to somebody else, that is our problem, not yours. For orders in the United Kingdom this is section 29 of the Consumer Rights Act 2015, and consumer law in Italy, Spain and Poland places the risk on the seller in the same way. It is how we work anyway. You do not have to chase the carrier: write to us.
If the parcel arrives visibly damaged
- Look at the box before you sign: torn cardboard, damp, crushed corners, tape that has been redone.
- You can refuse the parcel, or sign the courier’s paperwork as “received damaged, unchecked”. Noting it helps us open a claim against the carrier, but it is not a condition of your rights against us: if the product is damaged we put it right either way.
- Take two or three photos: the outer packaging, the label, the product.
- Email info@gadgerz-shoppy.com with the photos and your order number. We reply within 24 business hours.
If the damage only shows once you open the box, that is fine too: write to us as soon as you notice, with photos. We do not ask you to have written anything on the courier’s paperwork.
If the parcel does not arrive
- If tracking has stalled, or says “delivered” when nothing has reached you, write to us within a few days: the sooner you tell us, the easier it is to work out what happened.
- We open the investigation with the carrier ourselves. An investigation takes up to 10 business days; we keep you updated while it runs, not just at the end.
- If the parcel is confirmed lost, you choose: we send the product again or we refund you in full, shipping included.
In all of these cases you keep your statutory rights. Goods must be of satisfactory quality, fit for purpose and as described under the Consumer Rights Act 2015, and you keep your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you order from Italy, Spain or Poland, the consumer protection of your own country gives you equivalent rights, and it applies alongside this. Both are set out in our refund policy.
Nobody home, parcels held at the depot, refused parcels
If you are not at home
The courier leaves a card with the arrangements for another delivery attempt. After the attempts it allows, the parcel is held at the carrier’s depot.
Parcels held at the depot
- The parcel is held for 5 business days.
- During that time you can collect it from the depot, or ask us to have delivery attempted again, including to a different address in the same country.
- If you do not collect it within that period, the parcel goes back to where it came from and the order is cancelled.
To get a held parcel moving again we need two things: your order number and the address or the day on which you want to receive it. Email info@gadgerz-shoppy.com or call +44 7311115482 (Monday to Friday, 9:00-18:00 UK time, 10:00-19:00 Central European Time).
If you refuse the parcel
- If you refuse the parcel, the order is cancelled and the parcel comes back to us. We refund you by the same method you used to pay, or by bank transfer if that is not possible, within 14 days, subject to the cancellation rules in our refund policy. If you have paid nothing, there is no refund to make.
- Let us know by email when you refuse a delivery: we close the file straight away and confirm in writing that nothing is outstanding on your side.
- Refusing a parcel is not a substitute for the returns procedure: if you have already received the parcel and want to send it back, follow the refund policy.
How to check where your order is
- Confirmation. After your enquiry we email you the order details; the order is confirmed when you accept our confirmation email in writing.
- Preparation. We check the product, box it and hand it to the carrier.
- Dispatch. When the parcel is dispatched we send you the tracking number by email. If you gave us a mobile number, you also get the carrier’s notification.
- Delivery. The courier delivers to the address given and asks you to sign.
You follow the number on the carrier’s own website, using the tracking link you receive by email or SMS as soon as the parcel leaves us. If tracking has not moved for two business days, do not wait: write to us.
No emails from us? Check your spam folder, then email info@gadgerz-shoppy.com with the first name, surname and email address used on the order: we will find the order and send everything again.
How payment works
No payment is taken on the website. How to pay is agreed by email before the order is confirmed. Nothing is payable until you accept our written confirmation. We charge no fee for any payment method. Cash on delivery is available only where a specific product page says so. We never ask you for card details.
Prices on the site are shown in euros (EUR). The amount and currency you pay are stated in our confirmation email. Our confirmation email states the price, the delivery charge, the delivery time, the payment methods available for that order and when payment is due. The details are summarised below:
| Item | Amount |
|---|---|
| Price of the products ordered | The price stated in our confirmation email before you accept it |
| Shipping | The delivery charge stated in our confirmation email before you accept it |
| Payment instructions | Agreed by email before the order is confirmed |
We tell you the exact total and confirm it before you accept our confirmation email: that is the agreed amount to pay.
- Follow the payment instructions agreed by email for your order.
- Check the agreed amount. Ask us by email if anything is unclear.
- Keep your payment receipt with your confirmation email.
- You can inspect the packaging when the sealed parcel is handed over. If the product then turns out not to suit you, your right to cancel and your statutory rights over faulty goods both apply, as explained in the refund policy.
Have a question about a delivery?
Email info@gadgerz-shoppy.com or call +44 7311115482 (Monday to Friday, 9:00-18:00 UK time, 10:00-19:00 Central European Time). We answer emails within 24 business hours. Always quote your order number, your name and your postcode: that way we find the parcel first time.
To make a formal complaint about a delivery, email info@gadgerz-shoppy.com with the subject line “Delivery complaint” and a description of the problem. We acknowledge receipt within 2 business days and give you a written, reasoned answer within 14 days. If the check takes longer, we still write to you inside those 14 days to tell you where things stand.
The seller, and the party responsible for delivery, is SCALEFUEL ADS LTD, a private company limited by shares registered in England and Wales under company number 15697275. Gadgerz-Shoppy is its trading name. The general terms of sale are in our terms and conditions; all our contact details are on the contact us page.
Last updated: 26 September 2026