Gadgerz-Shoppy
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Gadgerz-Shoppy

Products for the home, kitchen and garden

How to order and what happens next

At gadgerz-shoppy.com we sell products for the home and the garden: vacuum cleaners and robot vacuums, small kitchen appliances and utensils, household cleaning products and garden tools. gadgerz-shoppy.com is a British brand, operated by Scalefuel Ads Ltd, a private company limited by shares registered in England and Wales.

At the moment you do not buy through an online basket and we never ask you to pay on the website. Choose a product and send an enquiry through the contact form, where the product can be preselected, or by email. We reply by email with the price, the delivery charge, the delivery time, the payment methods available for that order and when payment is due. How to pay is agreed by email before the order is confirmed. You accept our confirmation email in writing; the order is then confirmed and we arrange delivery. This page sets out every step: what you do, what we do, and what happens if something goes wrong.

The process at a glance

Step What you do What we do
1 Choose the product and send an enquiry through the contact form or by email We receive your request and start working on it
2 Read our email reply We reply by email with the price, the delivery charge, the delivery time, the payment methods available for that order and when payment is due
3 Read the confirmation email and accept it in writing The order is confirmed when you accept our confirmation email in writing
4 Receive the parcel We prepare and dispatch the confirmed order, send you the tracking details and arrange delivery

Until you accept our confirmation email in writing at step 3, you are under no obligation to pay. We explain this in full further down, in the section Sending the form does not oblige you to pay.

Step 1: choose the product and send an enquiry

The product page gives you the description, specification and price. The delivery charge is stated in our confirmation email before you accept it. Once you have decided, send an enquiry through the contact form, with the product preselected, or by email.

The contact form asks for your name, email, “Which product is your question about?” (preselected from the product page), “What would you like to know?” (checkboxes), telephone (optional), order number (optional) and message. We collect your delivery address only when you confirm an order by email. You are never asked for card details and no payment is taken. The button on the form is not a payment button: it only sends us your request.

How to fill the form in without mistakes

If you get something wrong it is not a problem: we put it right together by email in step 2.

If you would rather not use the form, you can email us at info@gadgerz-shoppy.com with the product you are interested in, your name and message. From there the route is exactly the same, starting at step 2.

Step 2: we reply by email with the order details

We reply to the email address you gave us with the price, the delivery charge, the delivery time, the payment methods available for that order and when payment is due. How to pay is agreed by email before the order is confirmed.

Our email sets out each item for you to review:

You are free to change your mind before accepting our confirmation email: reduce the quantity, switch model, push the delivery back, or cancel altogether. It costs you nothing and you do not have to give a reason.

We never ask you for your card number, the security code, codes sent to you by text message, or passwords.

If you do not reply to our email

If you do not accept our confirmation email in writing, no order is formed and nothing is dispatched. You owe nothing.

If you want to continue with your enquiry, email info@gadgerz-shoppy.com with the name and email address you used on the form, or ring us on +44 7311115482.

Step 3: you accept our confirmation email in writing and the order is confirmed

We email you the complete order details for your written acceptance. It is a document you can save, read again at your own pace and print: it is your copy of the terms we agreed.

The email contains:

How you accept the order

To make the order valid you have to accept it in writing: simply reply to the email saying that you confirm, or use the confirmation link in the message. Until you do, no order exists: we dispatch nothing and you owe nothing.

If the email does not arrive

  1. Check the Spam or Junk folder in your email program.
  2. Search your mailbox for the name Scalefuel Ads Ltd.
  3. If you still cannot find it, email info@gadgerz-shoppy.com with your first name, surname and email address. We will send it again, to a different email address if you prefer.

Keep this email. Together with the payment receipt, it is the proof of your purchase, and you need it to cancel, to rely on your statutory rights and to make any complaint.

Step 4: we dispatch the confirmed order for delivery

We only pack the parcel and hand it to the courier after your written acceptance. The delivery time for your order is stated in our confirmation email and is in any event no later than 30 days after you accept it. Where payment in advance applies, delivery time runs from receipt of payment. Further details are set out on the Delivery Policy page.

How payment works

Full details of amounts, currency and receipts are on the Payment Methods page.

If you are not at home

The courier will usually leave a card with redelivery arrangements, or ring you if you provided a telephone number.

When the parcel is handed over

Look at the packaging before you sign. If the box is crushed, wet or already open, you can refuse the parcel, or accept it and write accepted subject to inspection on the courier’s paperwork. Either way, email us the same day at info@gadgerz-shoppy.com, with a photograph if you can. We sort it out with the courier, not you.

Sending the form does not oblige you to pay: the contract is formed only when you accept

This is the most important point on the page, so we put it as plainly as we can.

Working this way is not a favour we are doing you. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 we have to give you all the key information about the contract and confirm it on a durable medium, such as an email. We go one step further and treat that written confirmation as the offer: no contract exists until you have accepted it in writing. If you live in the European Union, the mandatory consumer protection rules of your own country give you comparable protection for distance contracts. We apply the same rule to every order, in every country we serve, with no exceptions, including when you contact us first by filling in the form.

If anyone tells you, in our name, that you are already obliged to pay simply because you filled in the form, they are misleading you: report it to us at once at info@gadgerz-shoppy.com.

What details we ask for and why (no card details)

We ask for the minimum we need to answer your enquiry by email and deliver the parcel once you have confirmed the order.

Detail Why we ask for it When collected
Name and email To identify your enquiry and reply to you Contact form or email
Which product is your question about? To identify the product of interest, preselected from the product page Contact form; you can also identify the product by email
What would you like to know? Checkboxes to indicate what your enquiry concerns Contact form
Telephone number For contact or delivery queries if you provide it Optional, through the contact form or by email
Order number To find an existing order Optional, through the contact form or by email
Message To understand and answer your enquiry Contact form or email
Delivery address To deliver your parcel Only when you confirm an order by email

What we never ask for

If you receive a request like this in the name of gadgerz-shoppy.com or Scalefuel Ads Ltd, do not reply and report it to us at info@gadgerz-shoppy.com. How we handle and store your details is explained in our Privacy Policy.

How to change or cancel your order before dispatch

You can do it at any point, at no cost and without giving a reason. Only the method changes, depending on where you are in the process.

Where you are What to do What happens
You have sent an enquiry and we have not replied yet Email info@gadgerz-shoppy.com with the name and email address you used, or reply to our email Nothing happens. The request is closed
You are reviewing our email before confirming Reply to our email Nothing happens. You can also simply change the quantity, the model or the address
You have accepted in writing, but the parcel has not left us yet Email info@gadgerz-shoppy.com with the subject Order cancellation and the order number from the confirmation email If the order has not been dispatched we stop it, at no cost
The parcel has already been dispatched You can refuse it on delivery, or accept it and then use your right to cancel Email us if you refuse delivery. We refund you by the same method you used to pay, or by bank transfer if that is not possible, within 14 days, subject to the cancellation rules in our refund policy

Email is always the safest route: it is in writing, with a date and a time, and both of us can show what was asked for.

After delivery: your 14-day right to cancel

If the product has already arrived and you have changed your mind, you have 14 days from the day you receive it to cancel, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The conditions, the exceptions, the model cancellation form and how refunds are paid are set out on our Refund Policy page, and the form itself is on the Cancellation Form page. If instead the product is faulty or does not match what you ordered, your statutory rights apply: under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. Email us at info@gadgerz-shoppy.com and we will deal with it.

Mistakes in the delivery details: how we put them right

A wrong house number or an incorrect postcode is the most common reason a parcel does not arrive. That is why we ask you to check the address in our email before confirming.

In all of these situations the payment instructions agreed by email apply. If a refund is due, we refund you by the same method you used to pay, or by bank transfer if that is not possible, within 14 days, subject to the cancellation rules in our Refund Policy.

If anything is unclear, ask before you order

We would far rather answer one more question than process the wrong order. Email or ring us before you send your enquiry.

The full terms are on our Terms and Conditions, Payment Methods, Delivery Policy, Refund Policy and Privacy Policy pages. To make a complaint, email info@gadgerz-shoppy.com: we log it and reply in writing.

Last updated: 26 September 2026