Frequently asked questions
This page gives short answers to the questions we are asked most often: how to order, how to pay, how long delivery takes, how to send something back and how to reach us. Each answer links to the full page if you want all the detail.
Can’t find your question? Email us at info@gadgerz-shoppy.com and we will reply within 24 business hours.
List of questions
- How do I order when there is no basket
- Can I cancel or change my order after placing it
- How and when you pay
- How much is delivery and how long does it take
- How do I find out where my parcel is
- Can I send the product back if I change my mind
- Who pays for the return postage and how do I get my money back
- The product has broken: what your statutory rights cover
- I received the wrong product, or a damaged one
- Which countries do you deliver to
- Who you are buying from
- What do you do with my personal data
- How do I speak to a real person
How do I order when there is no basket
There is no basket on our site and you do not need to create an account. You send an enquiry through the contact form, where the product can be preselected, or by email.
- Choose the product and send an enquiry through the contact form, with the product preselected, or by email.
- We reply by email with the price, the delivery charge, the delivery time, the payment methods available for that order and when payment is due. How to pay is agreed by email before the order is confirmed.
- We email you a written order confirmation setting out all the terms. You accept it by replying to the email or by using the confirmation link. The order is only valid from that moment.
- We pack your parcel and hand it to the courier only after we have your written acceptance.
Until you accept the confirmation email in writing there is no order and you owe nothing: filling in the form is an enquiry, not a purchase. If you would rather not use the form, you can send an enquiry by emailing us at info@gadgerz-shoppy.com. Every step is set out one by one on the How to order page.
I haven’t had an email reply
Check your spam folder and the email address you gave us. If you still cannot find our reply, email us with your name and the product you want and we will get back in touch.
Can I cancel or change my order after placing it
Yes. Until the parcel leaves us you can change the product, the quantity or the address, or cancel the whole thing: just email info@gadgerz-shoppy.com with your name and your order number.
Once the parcel is on its way we can no longer stop it. At that point you have two options: refuse the delivery when the courier arrives, or accept the parcel and use your right to cancel within 14 days. Both are explained further down, under returns.
How and when you pay
How to pay is agreed by email before the order is confirmed. Nothing is payable until you accept our written confirmation. We charge no fee for any payment method. Cash on delivery is available only where a specific product page says so.
In practice:
- You pay nothing on the website: there is no basket and there is no online payment.
- The price, the delivery charge, the delivery time, the payment methods available for that order and when payment is due are set out in our email.
- Keep your payment receipt: you will need it if you return the goods or claim a refund.
- If you refuse the parcel, email us so we can arrange any refund due.
The amount to pay is confirmed by email before you accept the order, including any delivery charge.
If you have a question about payment, email us before you confirm the order.
Amounts, currency and payment instructions are set out in full on the Payment methods page.
Watch out for scams: what we never ask for
We never ask for your card number, the three-digit code on the back, your banking login details or a code sent to you by text message. Not on the phone, not by email, not on WhatsApp. If somebody does this in our name, they are not us: end the conversation and report it to us at info@gadgerz-shoppy.com.
How much is delivery and how long does it take
| Delivery charge | Stated in our confirmation email before you accept it |
|---|---|
| Delivery time | The delivery time for your order is stated in our confirmation email and is in any event no later than 30 days after you accept it. Where payment in advance applies, delivery time runs from receipt of payment. |
| Delivery days | Monday to Friday, during the courier’s working hours. Saturdays, Sundays and public holidays are not business days |
| How you pay | As agreed by email before the order is confirmed |
Prices on the site are shown in euros (EUR). The amount and currency you pay are stated in our confirmation email. Prices include VAT where applicable.
If we miss the delivery deadline, your cancellation rights are explained in our delivery policy.
Full detail, including the areas we cover and any restrictions, is on the Delivery policy page.
How do I find out where my parcel is
When the parcel is handed to the courier we send you a message with the tracking number and a link to follow it. It goes to the email address or the phone number you gave us.
If more days have passed than expected and you have heard nothing:
- Check the spam or junk folder in your email.
- Email us at info@gadgerz-shoppy.com with the name and email address you used for the order.
- We trace the consignment and tell you where it is. If the parcel is stuck or lost, we open the case with the courier ourselves: you do not have to ring anybody.
If nobody is in, the courier normally leaves a card and gives you the arrangements for another delivery attempt, or contacts you to arrange the delivery.
Can I send the product back if I change my mind
Yes. You have 14 days from the day you receive the parcel to change your mind, and you do not have to give us a reason. This is your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
How it works:
- Email info@gadgerz-shoppy.com within 14 days of delivery. Give us your name, the email address on the order and the product you want to send back. You can use the model cancellation form on the Cancellation form page, but you do not have to: a clear statement by email is enough.
- We reply with the exact address to send it to and instructions for packing it. Returns go to the address we give in our return instructions.
- Send the product back within 14 days of telling us you are cancelling, with all its parts, accessories and its box. The product must be intact: you may handle it as you would in a shop, but not use it as though it were already yours. Keep the receipt or the tracking number for the return: that is your proof of posting, and it gets your refund moving sooner.
A few products cannot be returned once opened — for example goods sealed for hygiene reasons, or anything made to your specification. The full list, together with the model cancellation form, is on the Refund policy page.
Who pays for the return postage and how do I get my money back
It depends on why the goods are coming back.
| Reason for the return | Who pays the return postage | What we refund |
|---|---|---|
| You changed your mind (cancelling within 14 days) | The return postage is at your expense | The price of the goods plus the standard delivery charge you paid |
| The product is faulty, wrong or damaged | We pay the return postage | Everything you paid, delivery included. Or we can replace the product, if you prefer |
Your refund is due within 14 days of the day you tell us you are cancelling. Where goods are coming back to us, the law allows us to wait until we have them, or until you show us proof that you have sent them, whichever happens first. So if you send us the return tracking number straight away, your refund starts sooner.
We refund you by the same method you used to pay, or by bank transfer if that is not possible, within 14 days, subject to the cancellation rules above. If a bank transfer is needed, we will ask for the account details and the name of the account holder. We ask for those details only in this situation, only by email and when needed to arrange your refund. We never ask for your banking login details.
The product has broken: what your statutory rights cover
Everything we sell comes with your statutory rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for their purpose and as described. If they are not, that is our problem to put right, and nothing on this page takes those rights away.
For orders delivered in the United Kingdom, this is how it works in practice:
- In the first 30 days you can reject faulty goods and get a full refund.
- After 30 days you are entitled to a repair or a replacement. If that does not fix the problem, you can ask for a price reduction or reject the goods.
- There is no fixed two-year cut-off. You can bring a claim for as long as you are within the limitation period: six years in England, Wales and Northern Ireland, five years in Scotland.
Your rights cover faults the product already had when it was delivered, even if they only show up weeks or months later: a motor that will not start, a control that does not respond, a battery that no longer holds its charge as it should, a joint that gives way.
They do not cover:
- damage from dropping the product, knocking it, or using it in a way the instruction booklet does not allow;
- normal wear on consumable parts (brushes, filters, blades and seals, for example);
- repairs or modifications carried out by somebody else without telling us first.
What to do: email us at info@gadgerz-shoppy.com as soon as you notice the problem, attaching one or two photographs (or a short video) and giving us your name and email address on the order. We will tell you how to proceed — repair, replacement or refund, as the law provides. The full terms are in our Terms and conditions.
If you are ordering from Italy, Spain or Poland, the law of your own country applies and the periods are different from the United Kingdom ones. We never apply terms that are worse than the ones the law gives you. The position country by country is on the Warranty and product safety page.
I received the wrong product, or a damaged one
It rarely happens, but when it does we sort it out.
- If the box arrives visibly dented or wet, sign for it as damaged and not yet checked before you accept it. If you can, open the parcel while the courier is still there.
- Photograph the box and the product.
- Email us straight away at info@gadgerz-shoppy.com with the photographs and your name.
We either send you the right product or refund you in full, including the cost of sending the goods back. You do not pay twice and you do not have to argue with the courier: we deal with that.
Which countries do you deliver to
We deliver to the United Kingdom, Italy, Spain and Poland. This is the English version of the site. Delivery charges for your order are stated in our confirmation email. The delivery time for your order is stated in our confirmation email and is in any event no later than 30 days after you accept it. Where payment in advance applies, delivery time runs from receipt of payment.
Before ordering for delivery abroad, email us at info@gadgerz-shoppy.com with the town and country you want the parcel sent to. We will confirm whether we deliver to that area, how long it takes and what it costs, before you commit to anything.
Who you are buying from
Gadgerz-Shoppy is a British brand: it is the online shop of Scalefuel Ads Ltd, a private company limited by shares registered in England and Wales. We sell products for the home and garden: vacuum cleaners and robot vacuums, small kitchen appliances, gardening tools and accessories, and household cleaning items.
| Registered name | Scalefuel Ads Ltd |
|---|---|
| Company number | 15697275 |
| Registered office | 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom |
| VAT number | Not applicable — the company is not registered for VAT. Prices include VAT where applicable |
| Customer service email | info@gadgerz-shoppy.com |
Please contact us by email at info@gadgerz-shoppy.com. Returns go to the address we give in our return instructions.
The fuller picture — what we sell, how we choose it and how we work — is on the About us page.
What do you do with my personal data
We use your name, email address, optional telephone number, product of interest, enquiry checkbox choices, optional order number and message to answer your enquiry. We collect your delivery address only when you confirm an order by email, to get the parcel to you. We share the address with the courier, because without it they cannot deliver. We do not sell your data to anybody.
You can ask us at any time to show you, correct or delete your data by emailing info@gadgerz-shoppy.com. If you are not happy with how we handle it, you can complain to the Information Commissioner’s Office (ICO), the United Kingdom data protection regulator, or to the supervisory authority in your own country if you are in the European Union. How we use your information and how long we keep it is explained in our Privacy policy; the cookies on the site are explained in the Cookie policy, where you will also find the button to change your preferences.
How do I speak to a real person
A person answers you, not an automated message.
| info@gadgerz-shoppy.com — we reply within 24 business hours | |
| Contact form | Contact us page |
To help us move faster, give us your name and the email address you used for the order: with those two we find your file straight away.
I want to make a complaint
Email info@gadgerz-shoppy.com with “Complaint” in the subject line and tell us what happened. We acknowledge it within 2 business days and give you a substantive written reply within 14 days of the complete complaint. If we need longer because we have to check with the courier or the supplier, we update you at least every 7 days until the case is closed.
If our answer does not satisfy you, you can ask us to look at the case again, get help from a consumer advice service, or take the matter to court in the area where you live. Your statutory rights as a consumer always stand. The full procedure is on the Complaints page.
This page sums up in plain words what our Terms and conditions, Delivery policy, Refund policy, Privacy policy and Cookie policy set out in full. If there is any difference between them, those pages prevail.
Last updated: 26 September 2026 — Scalefuel Ads Ltd, 2026.